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Frequently Asked Questions

Have a question? You're in the right place! Below you'll find answers to some of the most common questions about our products, shipping, returns, and more. If you need further help, feel free to reach out to our support team.

Support

How long will it take to get my order?

The estimated processing time is 1-3 business days, and the estimated delivery time is 4-7 business days.

What are the return policies?

You can return a product for any reason within 14-days guaranteed. No questions asked.

We do not charge a return or handling fee

The customer only have to bare the return label

How can I contact support?

You can contact our support team anytime at Support@getvelvette.com — we're happy to help!

Do you ship to my country?

We excluded countries we can not ship to, from checking out. This means if you are able to check-out, we can ship to your country

Shoppers Say the Nicest Things!

Excellent

4.8

/ 5

based on 1 067 reviews

Better than expected!

I'm so glad I ordered from this store! Everything went smoothly, and the products are even better than I expected. Can’t wait to shop here again! I'm so glad I ordered from this store! Everything went smoothly, and the products are even better than I expected.... I'm so glad I ordered from this store! Everything went smoothly, and the products are even better than I expected. Can’t wait to shop here again!

Katy

Absolutely love it👌

I’m seriously blown away! The whole experience, from browsing to checkout to delivery, was seamless and enjoyable. The product quality is top-notch, and it even arrived earlier than expected. You’ve earned a loyal customer for life! I’m seriously blown away! The whole experience, from browsing to checkout to delivery, was seamless and enjoyable. The product quality... I’m seriously blown away! The whole experience, from browsing to checkout to delivery, was seamless and enjoyable. The product quality is top-notch, and it even arrived earlier than expected. You’ve earned a loyal customer for life!

Jacob

Perfect every time😄

Great products and excellent service! My order arrived on time and in perfect condition. I’m really happy with my purchase and will definitely shop here again. Great products and excellent service! My order arrived on time and in perfect condition. I’m really happy with my purchase... Great products and excellent service! My order arrived on time and in perfect condition. I’m really happy with my purchase and will definitely shop here again.

Jennifer

So worth it!💯

I’m absolutely in love with my purchase and the entire shopping experience! The website was easy to navigate, the checkout process was smooth, and my order arrived quickly and perfectly packaged. The quality exceeded my expectations, I couldn’t be happier. Definitely my new favorite store! I’m absolutely in love with my purchase and the entire shopping experience! The website was easy to navigate, the checkout... I’m absolutely in love with my purchase and the entire shopping experience! The website was easy to navigate, the checkout process was smooth, and my order arrived quickly and perfectly packaged. The quality exceeded my expectations, I couldn’t be happier. Definitely my new favorite store!

Dan

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Free shipping

We offer free shipping in Norway

Customer service

We are available from monday to friday to answer your questions.

Secure payment

We offer secure payments using Creditcard, PayPal, ShopPay and Amazon Pay.